Refund policy
Returns & Custom Orders
Because all of our products are custom-made using your photos, we do not accept returns or exchanges.
Each order is created specifically for you, and for that reason, all sales are considered final.
Damages, Defects, or Order Issues
We want you to love your magnets.
Please inspect your order upon arrival and contact us within 7 days of delivery if:
- your item is defective
- your item was damaged during shipping
- you received the wrong item
To report an issue, email us at hello@joyfulmagnet.com with:
- your order number
- a description of the issue
- photos of the product and packaging
We will review all issues on a case-by-case basis and, if appropriate, offer a replacement or refund.
Order Accuracy
Customers are responsible for:
- uploading correct images
- ensuring image quality is acceptable
- reviewing any custom selections prior to purchase
Joyful Magnet Company is not responsible for dissatisfaction due to:
- low-resolution or blurry images provided by the customer
- cropping or formatting based on selected options
Refunds
Refunds are not offered for custom products unless an issue is approved under our Damages, Defects, or Order Issues policy.
If a refund is approved:
- it will be issued to the original payment method
- please allow 5–10 business days for processing
Contact
For any questions or concerns, please contact us at: 📧 hello@joyfulmagnet.com